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Staffing Call-Centers With Uncertain Demand Forecasts: A Chance ... Staffing Call-Centers With Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach Itai Gurvic h ∗ James Luedtk e †Tolga Tezcan ‡ May 25,2009 Abstract We consider the ... www.kellogg.northwestern.edu/f aculty/gurvich/personal/Robust _05_09_09-21_names.pdf
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